Mould, Damp & Condensation: More Than Just a Household Problem

When you live with black mould on your walls, leaks from ceilings, or persistent damp, the damage goes beyond appearance.

Health Problems

Coughs, breathing issues, and skin irritation affecting you and your family.

Property Damage

Damage to furniture, clothing and flooring that shouldn't be your responsibility.

Poor Living Conditions

Cold, uncomfortable conditions that affect your well-being and quality of life.

If you've reported the problem to your landlord and nothing has been done, that's not acceptable — and it's not your fault.

Under UK housing law, your landlord has a legal duty to fix these issues within a reasonable time.

Find Out How Much You Can Claim

Get a free, no-obligation assessment in minutes

Check Your Eligibility

You May Be Able to Claim For:

  • Mould or damp caused by poor ventilation or leaks
  • Water damage from burst pipes, roofs or windows
  • Condensation ruining walls, carpets or furniture
  • Health issues linked to long-term damp or mould exposure
  • Emotional distress, inconvenience, and loss of enjoyment of your home

Even if you've been told "it's just condensation" you still have rights. If the problem keeps coming back, there's likely an underlying fault that your landlord is legally responsible to repair.

Housing Disrepair

No Win No Fee* guarantee means you don’t have to pay until you win your case, typically, customers pay up to 25% of the amount recovered. A fee may apply if you terminate the agreement with your solicitor outside of the 14-day cancellation period. We may receive payments for our professional services from our panel solicitor firms. These costs are not passed on to our customers

We are a registered claims management company. You do not need to use a claims management company to make a housing disrepair claim you can do this for free yourself by contacting your lender, if not successful you may be able to refer your claim to the Housing Ombudsman.

What Happens When You Make a Claim

1

Tell Us What's Happening

Complete the short form on this page.

2

Case Review

We'll review your case to check if your landlord is legally at fault.

3

Expert Connection

You'll get connected with a specialist housing disrepair team.

4

Get Results

Receive both repairs and compensation for the disruption caused.

It's simple, confidential, and completely free to check if you qualify.

Some Example For Compensation

Real Example: Woman Awarded Over £50,000 After Years of Leaks, Damp and Mould

A London council was ordered to pay more than £50,000 in damages to a tenant who was forced to live in severe housing disrepair conditions for years.

According to reports, the tenant experienced ongoing leaks, damp, mould, cracked walls and ceilings, as well as defective doors and windows inside the council property. The problems reportedly continued for nearly a decade despite repeated issues being raised.

An independent surveyor later found the home was unfit for human habitation, and the court ruled that the property had been in disrepair between 2010 and 2020.

Problems Reported Included

  • Roof leaks and water ingress
  • Damp and mould growth
  • Cracked walls and ceilings
  • Defective doors and windows
  • Long-term repair delays
  • Poor living conditions over several years

Court Findings

The court found that the tenant had endured intolerable living conditions for an extended period. Following the ruling, damages were awarded and rent paid during part of the disrepair period was also ordered to be repaid.

Could You Claim Compensation?

If your council or housing association has ignored reports of leaks, damp, mould or serious repair problems, you may be entitled to compensation for:

  • ✅Damage to your belongings
  • ✅Stress and inconvenience
  • ✅Poor living conditions
  • ✅Damp and mould related problems
  • ✅Repair delays by your landlord

We Help Council & Housing Association Tenants

If you are suffering from leak damage, damp or mould in a council or housing association property, our team may be able to help you start a housing disrepair claim on a No Win, No Fee basis.

Result: Over £50,000 compensation awarded after prolonged leaks, damp and mould problems.

Real Example: Newham Council Ordered to Pay £5,400 After Mould and Damp Failings

A Newham council tenant was awarded £5,400 compensation after living with damp and mould problems for more than three years.

According to reports, the resident repeatedly contacted the council about serious mould and damp issues inside the property, but repairs were delayed and communication remained poor throughout the process. The Housing Ombudsman later found the tenant had been left living in unacceptable conditions for “an unreasonable amount of time.”

The damp and mould problems reportedly affected light fittings and areas around the fuse box, while the resident claimed the council told him to clean the mould himself rather than properly resolve the issue.

Problems Reported Included

  • Damp and mould throughout the property
  • Delayed repairs over several years
  • Poor communication from the landlord
  • Concerns about health and living conditions
  • Temporary accommodation issues
  • Repairs allegedly completed below standard

Housing Ombudsman Findings

The Housing Ombudsman found there were “significant failings” in the handling of the case, including delays, poor communication and a lack of proactive action to properly resolve the damp and mould problems.

Could You Claim Compensation?

You may be entitled to compensation if your council or housing association has failed to repair:

  • ✅ Damp and mould
  • ✅ Water leaks
  • ✅ Condensation problems
  • ✅ Unsafe living conditions
  • ✅ Damage caused by ongoing disrepair

We Help Council & Housing Association Tenants

If you are living with damp, mould or leak damage in a council or housing association property, our team may be able to help you start a housing disrepair claim on a No Win, No Fee basis.

Result: £5,400 compensation awarded after prolonged damp and mould repair failures.

Don't Wait Any Longer – Check If You Qualify

Ignoring damp or mould can make your home unsafe and worsen your health over time.

You have the right to live in a safe, habitable home — and if your landlord has failed to act, you have the right to hold them accountable.

It only takes 60 seconds to check if you can claim.

Start Your Free Claim Check