When Is a Leak Considered a Housing Disrepair?

A leak becomes a housing disrepair issue when:

It's been reported to your landlord but not repaired within a reasonable time.

The issue causes damage to your property or belongings.

It affects your health or safety (e.g., dampness, mould, electrical hazards).

It keeps recurring because of poor maintenance or temporary fixes.

You have the right to live in a safe, watertight home. If your landlord has failed to act, you can take steps to get it repaired and seek compensation for the distress and inconvenience.

Find Out How Much You Can Claim

Get a free, no-obligation assessment in minutes

Check Your Eligibility

Common Types of Leak Damage You Can Claim For

If your home has suffered from any of these issues, you could be entitled to a professional repair and financial compensation.

Leaking Roofs & Ceilings

Water damage from damaged roofs, ceilings or guttering systems.

Burst or Leaking Pipes

Plumbing failures causing water damage and damp conditions.

Window & Wall Ingress

Water entering through windows or walls during rainfall.

Bathroom Plumbing Leaks

Kitchen or bathroom leaks causing persistent dampness.

Ceiling Water Stains

Visible ceiling damage or internal flooding issues.

Repeated Leaks

Recurring problems due to neglected or inadequate repairs.

Check your compensation

When a leak causes disruption or damage, you may be able to claim for:

The cost of damage to your belongings (furniture, carpets, clothing)

Health issues caused by damp or mould linked to leaks

Distress, inconvenience and loss of enjoyment of your home

The time spent living in unsafe or uncomfortable conditions

Compensation can range from hundreds to several thousand pounds, depending on the severity and length of time the issue has continued.

Water Damage

No Win No Fee* guarantee means you don’t have to pay until you win your case, typically, customers pay up to 25% (including VAT) of the amount recovered. A fee may apply if you terminate the agreement with your solicitor outside of the 14-day cancellation period. We may receive payments for our professional services from our panel solicitor firms. These costs are not passed on to our customers

We are a registered claims management company. You do not need to use a claims management company to make a housing disrepair claim you can do this for free yourself by contacting your lender, if not successful you may be able to refer your claim to the Housing Ombudsman.

How the Process Works

1

Tell Us What's Happening

Complete the short form on this page.

2

We Review Your Case

Our specialists assess whether your landlord is legally at fault.

3

Expert Inspection Arranged

To confirm the extent of water or leak damage.

4

Your Claim Begins

If eligible, your solicitor will pursue repairs and compensation on your behalf.

Most claims are handled on a No Win, No Fee basis, meaning you won't pay anything upfront.

REAL EXAMPLE: LONDON COUNCIL ORDERED TO PAY OVER £18,000 FOR SEVERE HOUSING FAILURES

A London council was ordered by the Housing Ombudsman to pay more than £18,000 in compensation after a series of severe housing repair failures affecting multiple council tenants.

The investigation found that residents experienced years of unresolved housing disrepair, including persistent leaks, damp and mould, broken facilities and delayed repairs. Despite repeated reports, many of the issues remained unresolved for prolonged periods, causing significant distress and poor living conditions.

The Housing Ombudsman concluded that there had been severe maladministration in the way the council handled repairs and complaints. The council was ordered to pay compensation totalling over £18,000 across the affected cases and issued an apology to the tenants.

Problems Reported Included:
  • Persistent leaks left unresolved for several years
  • Damp and mould affecting walls and ceilings
  • Water damage to floors, walls and personal belongings
  • Broken toilets and ongoing hot water shortages
  • Repeated repair requests with excessive delays
  • Poor complaint handling and inadequate responses
  • Distress and inconvenience caused to vulnerable residents
Could You Claim Compensation For Housing Disrepair?

If your council or housing association has failed to repair leaks, damp, mould or other serious defects after being notified, you may be entitled to claim compensation for:

  • Damage to your home or personal belongings
  • Stress, inconvenience and loss of enjoyment of your home
  • Damp, mould and water damage
  • Poor living conditions caused by delayed repairs
  • Landlord failures to carry out essential maintenance
We Help Council & Housing Association Tenants

If your landlord has ignored repair requests or failed to resolve housing disrepair issues within a reasonable time, our team may be able to help you pursue a housing disrepair claim on a No Win, No Fee basis.

🏆 Result: Over £18,000 in compensation awarded by the Housing Ombudsman following severe housing repair failures affecting multiple council tenants.

Source: bbc.com

Start Your Free Leak Damage Claim Check

You don't need to keep living in a home that's leaking, unsafe or unhealthy.

If your landlord has ignored your complaints, you may be legally entitled to compensation and professional repairs.

It only takes 60 seconds to check if you qualify.

Start My Free Claim